Europe and United Kingdom Notice

1. SPECIFIC RIGHTS FOR RESIDENTS OF THE EUROPEAN ECONOMIC AREA, SWITZERLAND AND THE UNITED KINGDOM (“EEA, SUI & UK”)

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This Europe and United Kingdom Notice  provides additional information for users in the EEA, SUI and UK. Unless otherwise set forth in this Europe and United Kingdom Notice  all other terms and principles in Mistplay’s Global Privacy Policy continue to apply. 

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Users in the EEA and UK have certain privacy rights as specified under applicable law, including the General Data Protection Regulations (“GDPR”), SUI Article 13 of the Swiss Constitution and Federal Act on Data Protection (DPA) and UK Data Protection Act 2018. The Policy and the privacy controls we offer to all users are in line with these laws. As a resident of the EEA, SUI & UK, you also have certain specific rights regarding your personal data. You are free to exercise any of these rights by contacting us or as specified herein:

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  • Access. You have the right to request a copy of the personal data that we process about you. However, there are exceptions to this right, so that access may be denied if, for example, making the information available to you would adversely affect the rights and freedoms of another person, or if we are legally prevented from disclosing such information.
  • Accuracy. We aim to keep your personal data accurate and complete. We encourage you to keep us informed about changes that you would like reflected in our records.
  • Objecting. In certain circumstances, you have the right to object to processing of your personal data. You may ask us to block, erase or limit the use or other processing of your personal data.
  • Rectification. You have the right to request the rectification of inaccurate personal data and, taking into account the purposes of the processing, to complete your personal data. 
  • Data Portability. Provided further legal requirements are fulfilled, you have the right to request that some of your personal data is provided to you, or, where technically feasible, to have your personal data transmitted to another provider should you wish to stop using our Services in favor of another, in a structured, commonly used and machine-readable format.
  • Erasure. You have the right to erase or request that we erase your personal data as far as legal requirements for erasure are fulfilled, such as when your personal data is no longer necessary for the purposes for which it was collected.
  • Automated Decision-Making. You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you as far as further legal requirements are fulfilled. 
  • Complaints. You have the right to issue a complaint with the applicable data protection authority
  • For France, you also have the right to provide guidelines relating to the retention, deletion and communication of your personal data after your death

The specific further legal requirements for the exercise of these rights depend on the applicable statutory data protection laws. For your protection, we only fulfill requests for the personal data associated with the email address that you identify in your request, and we may need to verify your identity before fulfilling certain requests. As an EEA, SUI or UK data subject, you may access your rights with respect to Mistplay by communicating as directed in the Contact Us section of the Policy

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2. SUBMITTING COMPLAINTS

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If you are resident in the EEA, you have the right to make a complaint at any time to the regulator in your jurisdiction. To find out how to contact your local regulator, please visit https://edpb.europa.eu/about-edpb/about-edpb/members_en.

If you reside in the UK, you have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO“), the UK regulator for data protection issues. You can make a complaint via the ICO’s website (https://ico.org.uk/make-a-complaint/). This website also provides additional contact details for the ICO.

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3. TRANSFERS OF PERSONAL DATA

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For EEA, SUI & UK based users, your personal data may be transferred outside of the EEA for example to countries where we have facilities or engage service providers, such as to the United States where our corporate affiliate and our hosting provider, are located.  By consenting to the transfer of your personal data outside of your country of residence, you acknowledge that your personal information may be transferred to recipients in the United States and other countries that may not offer the same level of privacy protection as the laws in your country of residence or citizenship.


Some of the non-EEA countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards. For transfers from the EEA to countries not recognized by the European Commission as offering an adequate level of data protection, we have put in place adequate measures, such as standard contractual clauses adopted by the European Commission to protect your personal data. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in countries outside the EEA may be entitled to access your personal data. If you would like to receive a copy of our implemented safeguards (where possible) you can contact us as directed in the Policy.

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