For any questions or concerns regarding this policy or our data protection and privacy practices generally, please contact Mistplay Data Protection Officer at email@example.com indicated in the contact section of this policy.
When you install and use Mistplay Inc. mobile Games, we can collect and process the following personal data:
Additionally, personal data may be used and disclosed to the extent Mistplay may deem reasonably necessary to enforce the terms of any agreement between you and Mistplay, or to protect the rights, property or safety of any person or entity, or if required by law, specifically in response to a demand from government authorities.
We will not sell, rent, share, or disclose to outside parties the information we collect. When you install the Game from the Apple or Google App Store, you are providing Mistplay with consent to the collection of data for the purposes listed above and the right to share the collected information with other parties as follows:
Ad Partners. Our agreements with ad partners allow us to monetize our ad inventory from our Games and provide users with free products and services. Generally, our ad partners will also collect data through their own means, such as through Software Development Kits (“SDK”). Our Ad Partners and their privacy policies can be found below:
Facebook Audience View
Analytic & Attribution Companies: These companies provide us with tools that inform us of how users interact with our Services; this allows us to improve these Services to meet your expectations. Generally, analytic & attribution companies collect data via their own SDKs. Such analytic & attribution companies, as well as their privacy policies can be found below:
As requested by Authorities under applicable judicial orders, investigations, or the law.
We will only retain personal data for as long as you use the Games or for as long as it is required to meet the purposes for which it was collected, or as otherwise required by law. See the “Deletion of Collected Information” section below on how to request the deletion of your personal data after you uninstall the GAME.
We may also retain personal data for an additional twelve (12) months after deletion for administrative or accounting purposes. Under some circumstances, we may anonymize or de-identify your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.
We delete your personal information stored in physical form by shredding and personal information stored in electronic files by deleting all records of your personal data in an irrevocable manner. Please note that your continued use of the GAME will mean your consent to collect and process your personal data for the purpose outlined in the “Purpose of Collection” section. To request that your personal information be deleted and no longer processed, please uninstall the GAME, and make your request to “Personal Information Deletion Request” by writing to firstname.lastname@example.org.
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By applicable law you have rights related to access and corrected of the personal information that we hold about you.
You may make a request to “Personal Information Privacy Request” by writing to email@example.com. Upon receipt of such request, Mistplay will endeavor to provide you this information (in electronic readable format) within a reasonable time. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your request changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
We will provide access to your personal information, subject to exceptions set out in applicable privacy legislation. Examples of such exceptions include:
The Services are designed to comply with specific requirements relating to Children’s privacy, including thew Children’s Online Privacy Protection Act applicable in the United States (“COPPA”). COPPA requires that website operators or online services not knowingly collect personal information form anyone under the age of 13 without prior verifiable parental consent.
Our Games have a 13+ rating on the Apple and Google App Store. The installation of our Games to individuals aged 13 and above is restricted and controlled via your Apple or Google App Store user profile. In compliance with COPPA, we do not knowingly collect or retain information from our Services from children under the age of 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at firstname.lastname@example.org.
Upon request, Mistplay will provide you with the personal data that you provided to us and, if possible, will communicate this information directly to another data controller of your choice in a portable format when the processing is based on consent or contract.
We will only send you promotional communications if we have your consent to do so. You may opt out of receiving promotional messages from us by following the instructions (unsubscribe mechanism) in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.
The California Consumer Privacy Act (CCPA) grants California consumers robust data privacy rights and control over their personal information, including the right to know, the right to delete, and the right to opt-out of the sale of personal information that businesses collect, as well as additional protections for minors. As a consumer, you have the right to request, twice a year and free of charge, certain information about parties to whom we have disclosed or sold your personal information in the prior calendar year and a description of the categories of personal information shared. Additionally, upon request, twice a year and free of charge, we shall provide to you any information relating to your personal information and our processing of your personal information in a concise, transparent, intelligible, and easily accessible form using clear and plain language. To make such a request, please send an email to email@example.com and please include the phrase “Personal Information Privacy Request” in the subject line, the Service you are inquiring about, along with your name, address, and email address. You can also ask us to delete your personal data stored on our platform. If we receive a request to delete your data, we will ask you if you want your personal information to be removed entirely or if you want to be kept on a list of individuals who do not want to be contacted in the future (for a specified period or otherwise). We cannot keep a record of individuals whose personal information we have deleted so you may be contacted again by us, should we come into possession of your personal information at a later date. Requests to know and requests to delete will be honored within 45 days; if more time is needed to respond, Mistplay will notify you.
The CCPA enables California users to appoint an authorized agent to act on their behalf to submit disclosure requests and or deletion requests under the CCPA. The authorized agent must register with the California Secretary of State. We will honor a request from an authorized agent provided you provide written authorization to the authorized agent to act on your behalf and we can verify your identity and the agent submits proof of authorization.
The following chart contains the categories of personal information, as enumerated in CCPA Sec. 1798.140(o), of personal information we may collect, use, and disclose, the sources of the personal information and our business and commercial uses of such personal information:
2. Business Use
3. Commercial Use
Identifiers – name, email, IP address, online identifier, Internet Protocol address
Collected on installation, customer service inquiries and claim forms
Operational purposes including customer service; fraud & security incidence detection
Internet or similar network activity -browsing and search history, information on a consumer’s interaction with a website, application, or advertisement
System collected activity logs
To determine performance of media content and analytics purposes
Country Identified using IP Address
Recommend Games for Country
Mistplay has collected, will collect, and has disclosed the personal information described in the categories above during the last year for business purposes; however, we do not sell your personal information. If you exercise your rights under the CCPA, Mistplay will not discriminate against you.
Contact Information and Challenging Compliance
We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable privacy laws. To discuss our compliance with this policy please contact our Data Privacy Officer at:
Data Privacy Officer
481 Viger St, Suite 300, Montreal
Quebec, Canada H2Z 1G6
Or via email at firstname.lastname@example.org addressed to Mistplay inc.