Please read the terms of this Privacy Policy (this “Policy” or these “Terms”) carefully. The Policy describes to users (“User,” or “Users,” or “you”) how Mistplay Inc. (“Mistplay”, “we,” “us” or “our”) collects, uses, discloses or otherwise processes personal information (the terms “personal data” and “personal information” will be used to mean any information that is able to directly or indirectly identify you, which might differ slightly depending on the laws that apply where you are located) and other data we receive from Users using Mistplay’s website, mobile app, products and services (the “Services”). Examples of personal data include your name, email address, gender, age, and other information about you.
This Policy is effective when the User clicks on the “ACCEPT & CONTINUE” button during the Mistplay account creation process and by doing so, you agree that you have read and understood the terms of this Policy. If you do not agree with these terms or if you are younger than 13, please do not use our Services.
Be sure to return to this page periodically to review the most current version of the Privacy Policy. We reserve the right to change or otherwise modify the Privacy Policy. If we modify it, we will update the "Last Updated" date and will alert users that a change has occurred within the mobile app. If the modified Privacy Policy is not acceptable to you, please do not use the Services.
We do not use cookies (or similar technologies) to collect information about you. We collect information you provide directly or indirectly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, mailing address, age, gender, social media profiles, and PayPal information. During the registration process, we will also collect information such as your IP address and Google Advertising ID (together, the “ID”).
We will only collect your personal data as described in this Privacy Policy and will not use or otherwise process your information for any other purposes than described below.
If you sign into our Service using a third-party profile, we will import the first name and last name displayed in such profiles, such as information on Facebook or Google, on our platform.
When you use our Services, we will also collect information about how you interact with the games advertised on our platform. The type of information we collect relates to: i) achievements that are unlocked, ii) in-game purchases, iii) other apps on your device, iv) the time you spend playing games, v) the units you’ve earned in Mistplay, and vi) the game experience earned (collectively “User Gaming Profile”). A user’s gaming profile is visible to other users via the chat social networking feature.
Upon accessing and when using the Services, certain information will be required to provide the services and automatically collected, such as:
A user cannot disable the collection of this information.
We use your data for the following purposes:
Additionally, personal data may be used and disclosed to the extent Mistplay may deem reasonably necessary to enforce the terms of any agreement between you and Mistplay, or to protect the rights, property or safety of any person or entity, or if required by law, specifically in response to a demand from government authorities.
We will also use your information to create de-identified statistical and analytical data.
We delete your personal information stored in physical form by shredding and personal information stored in electronic files by deleting the files in an irrecoverable manner. Moreover, pursuant to our Terms of Use, if a user does not use the Service for at least one year, the user’s inactive account may be terminated, and the user’s personal data may be destroyed.
We will only retain personal data for as long as you use the Services or for as long as it is required to meet the purposes for which it was collected, or as otherwise required by law. When we delete your account, all personal data will be deleted except as required by law. We may also retain personal data for an additional twelve (12) months after deletion for administrative or accounting purposes. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.
The Services are designed to comply with specific requirements relating to Children’s privacy, including the the Children’s Online Privacy Protection Act applicable in the United States (“COPPA”). COPPA requires that website operators or online services not knowingly collect personal information from anyone under the age of 13 without prior verifiable parental consent.
We restrict the use of our Services to individuals age 13 and above. In compliance with COPPA, we do not knowingly collect or retain Information from our Services from children under the age of 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at privacy@mistplay.com.
For Korean residents only, we restrict the use of our Services to individuals age 14 and above. We do not knowingly collect, maintain, or use personal data from children under the age of 14. If we learn we have collected or received personal information from a child under 14 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 14, please contact us at privacy@mistplay.com.
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By applicable law you have rights related to access and correction of the personal information that we hold about you.
You may make requests by writing to privacy@mistplay.com (see below for a description of the specific rights with respect to accessing and deleting Information that are provided to California, European, Taiwan and Korean residents). Upon receipt of such request, Mistplay will endeavor to provide you this information (in electronic readable format) within a reasonable time. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
We will provide access to your personal information, subject to exceptions set out in applicable privacy legislation. Examples of such exceptions include:
If you are concerned about our response or would like to correct the information provided, please refer to Contact Information and Challenging Compliance below on how to contact us.
You may withdraw your consent to the collection of personal information at any time by sending a written request to privacy@mistplay.com. Upon receiving notice that you have revoked your consent, we will stop processing your personal information within a reasonable time, which will vary depending on what information we have collected and for what purpose. Please note that by choosing to withdraw such consent, you may not be able to continue to use the Services or any of the benefits you have earned. You may also ask us to delete your account. By deleting your account, however, any loyalty points that you have earned and not redeemed will be deleted. Please note that we will send you an email requesting your confirmation before we delete your account (please refer to the Data Retention section above).
We will only send you promotional communications if we have your consent to do so. You may opt out of receiving promotional messages from us by following the instructions (unsubscribe mechanism) in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.
We will not sell, rent, share, or disclose to outside parties the information we collect, save and except that we may share the collected information with other parties as follows:
For additional information regarding the type of third-party services that are used, please review the categories of personal information that we may share with third-party service providers and our business and commercial uses of such personal information on the Mistplay Privacy Centre at https://www.mistplay.com/privacy-centre
The General Data Protection Regulation (GDPR) 2016/679 is a regulation in EU law on data protection and privacy in the European Union and the European Economic Area. The Data Protection Act 2018 is the UK’s implementation of the General Data Protection Regulation (GDPR). The following section provides additional information regarding the lawful basis and purpose for data processing and specific rights regarding your personal data.
As a resident of the EEA & UK, you should know that the purposes of our data processing activities are being conducted on the following so-called “legal grounds:”
As a resident of the EEA & UK, you also have certain specific rights regarding your personal data. You are free to exercise any of these rights by contacting us or as specified herein:
The California Consumer Privacy Act (CCPA) grants California consumers robust data privacy rights and control over their personal information, including the right to know, the right to delete, and the right to opt-out of the sale of personal information that businesses collect, as well as additional protections for minors. As a consumer, you have the right to request, twice a year and free of charge, certain information about parties to whom we have disclosed or sold your personal information in the prior calendar year and a description of the categories of personal information shared. Additionally, upon request, twice a year and free of charge, we shall provide to you any information relating to your personal information and our processing of your personal information in a concise, transparent, intelligible, and easily accessible form using clear and plain language. To make such a request, please send an email to privacy@mistplay.com and please include the phrase “Personal Information Privacy Request” in the subject line, the Service you are inquiring about, along with your name, address, and email address. You can also ask us to delete your personal data stored on our platform. If we receive a request to delete your data, we will ask you if you want your personal information to be removed entirely or if you want to be kept on a list of individuals who do not want to be contacted in the future (for a specified period or otherwise). We cannot keep a record of individuals whose personal information we have deleted so you may be contacted again by us, should we come into possession of your personal information at a later date. Requests to know and requests to delete will be honored within 45 days; if more time is needed to respond, Mistplay will notify you.
The CCPA enables California users to appoint an authorized agent to act on their behalf to submit disclosure requests and or deletion requests under the CCPA. The authorized agent must register with the California Secretary of State. We will honor a request from an authorized agent provided you provide written authorization to the authorized agent to act on your behalf and we can verify your identity and the agent submits proof of authorization.
The following chart contains the categories of personal information, as enumerated in CCPA Sec. 1798.140(o), of personal information we may collect, use, and disclose, the sources of the personal information and our business and commercial uses of such personal information:
Category
Name/Description
1. Sources
2. Business Use
3. Commercial Use
A
Identifiers – name, email, postal and IP address, unique personal identifier, online identifier, Internet Protocol address, account name
User provided on registration, customer service inquiries and claim forms; related and 3rd party sources to verify user supplied information
Operational purposes including customer service; fraud & security incidence detection; website improvement; award prize winners
None
B
Protected classification characteristics under California or federal law
Age and Gender
Recommend suitable Games
None
C
Internet or similar network activity -browsing and search history, information on a consumer’s interaction with a website, application, or advertisement
System collected activity logs and cookies
To determine performance of media content and analytics purposes
None
D
Geolocation data
Country Identified using IP Address
Recommend Games for Country
None
E
Inferences drawn from other personal information
Profile reflecting a person's preferences
Recommend Games based on preference
None
Mistplay has collected, will collect, and has disclosed the personal information described in the categories above during the last year for business purposes; however, we do not sell your personal information. If you exercise your rights under the CCPA, Mistplay will not discriminate against you.
Browser “Do Not Track” Signals. Most browsers contain a “do-not-track” setting. In general, when a “do-not-track” setting is active, the user’s browser notifies other websites that the user does not want their personal information and online behavior to be tracked and used, for example, for interest-based advertising. As required by CalOPPA, we are required to inform you that, as is the case with most websites, we do not honor or alter our behavior when a user to one of our Websites has activated the “do-not-track” setting on her/his browser.
Personal data protection laws of Korea include the Personal Information Protection Act (“PIPA”) as a general law and the Act on Promotion of Information and Communications Network Utilization and Information Protection (“Network Act”) which is the applicable privacy law for the collection of personal information online. The Network Act requires the privacy policy to include the following information:
(i) Purpose for collection and use of the personal information;
(ii) Items of personal information being collected;
(iii) Methods for collecting personal information;
(iv) Retention period of the personal information;
(v) Methods and procedures for the destruction of personal information;
(vi) Matters related to the transfer of personal information to third-parties;
(vii) Matters related to the outsourcing of personal information processing to third-parties;
(viii) Rights of users and their legal guardians and methods to exercise their rights;
(ix) Matters related to operation of mechanism for automatically collecting personal information such as cookies and disabling methods; and
(x) Name of Chief Privacy Officer or departments which handle complaints related to personal information, and its contact information such as telephone number.
Information regarding the items (i), (ii), (iii), (iv), (v) and (viii) can be found within the privacy policy sections that are listed above. Additional information regarding items (vi), (vii), (ix) and (x) can be found below.
We will not sell, rent, share, or disclose to outside parties the information we collect without your prior consent and taking all necessary measures in accordance with the applicable laws. For additional information regarding the type of third-party services that are used, please review the SHARING INFORMATION section for residents of South Korea.
We may transfer your personal information overseas as described below. Your personal information will be transferred overseas in accordance with the Korean PIPA and Network Act privacy requirements via an information communication network and will be retained and used until the relevant purpose is achieved.
Company Name
Country
Contact of employee or Department Responsible for Managing Personal Information and Link to Privacy Policy
Date and Time of Transfer
Purpose of Transfer
Personal Information Items to be Transferred
Amazon Web Services, Inc.
U.S.A
aws-korea-privacy@amazon.com aws.amazon.com/privacy/
Upon accessing and using Mistplay services
Hosting and data security and management services for the personal data that we store. Also used for analytics to monitor and track the reliability of the Services
mobile application account data such as name, email, mailing address, age, gender, language, social media profiles, application installed, time spent using an application, IP address, Google Ad ID, OS version, device model
Zendesk
U.S.A
privacy@zendesk.com zendesk.com/company/customers-partners/privacy-policy/
When the user submits a request for support
Process customer support requests
Mobile application username, email
Adbrix
South Korea
igaworks.com/ko/
rule_user.html
Upon accessing and engaging with an ad and using Mistplay services
Advertising, rewards, and fraud detection
Mobile application Google Ad ID, IP address, age, device model, OS version
Adjust
U.S.A
privacy@adjust.com adjust.com/terms/
privacy-policy/
Upon accessing and engaging with an ad and using Mistplay services
Advertising, rewards, and fraud detection
Mobile application Google Ad ID, IP address, age, device model, OS version
AppsFlyer
U.S.A
privacy@appsflyer.com appsflyer.com/services-privacy-policy/
Upon accessing and engaging with an ad and using Mistplay services
Advertising, rewards, and fraud detection
Mobile application Google Ad ID, IP address, age, device model, OS version
Twilio Sendgrid
U.S.A
legal@sendgrid.com twilio.com/legal/privacy
Upon subscribing to a newsletter
Send newsletter only to subscribers
Email address
Singular
U.S.A
privacy@singular.net
singular.net/privacy-policy
Upon accessing and engaging with an ad and using Mistplay services
Advertising, rewards, and fraud detection
Mobile application Google Ad ID, IP address, age, device model, OS version
Facebook
U.S.A
https://www.facebook.com/policy.php
Upon accessing and using Mistplay services
Used for business analytics to better understand how users interact with Mistplay Services
Google Advertising ID
Google
U.S.A
https://policies.google.com/privacy
Upon accessing and using Mistplay services
Used for business analytics to better understand how users interact with Mistplay Services
Google Advertising ID
Branch
U.S.A
https://branch.io/policies/#privacy
Upon accessing and using Mistplay services
Used for fraud detection to identify how users interact with Mistplay Services
User-ID, Google Advertising ID
IPdata
U.S.A
https://ipdata.co/privacy-policy.html
Upon accessing and using Mistplay services
Detect anonymous users to protect our business from
Internet Protocol (IP) address
1. The Taiwan Personal Data Protection Act ("PDPA") requires us to handle your request(s) of access to and/or a copy of your personal data we hold("Access Requests") in accordance with the following terms and conditions
(1) The Access Requests will be granted except under any of the following circumstances:
(a) where national security, diplomatic or military secrets, overall economic interests or other material national interests may be harmed; or
(b) where a government agency may be prevented from performing its statutory duties; or
(c) where the material interests of the data collectors or any third parties may be adversely affected.
(2) Our determination of whether to accept or reject the Access Request(s) shall be given in fifteen (15) days, provided that it could be extended for up to another fifteen (15) days via a notification illustrating reasons of such extension to you.
(3) We may, at our own discretion, charge you a fee to cover necessary costs for the Access Requests. For clarity, in the case that "Information that is prohibitively expensive to provide" as indicated in this Policy, we will charge you applicable costs, and hence, we will not apply it as a reason to reject your Access Requests if you have paid up such costs.
2. If your personal data is incorrect or the specific purpose of data collection is either no longer existed or expired, the PDPA requires us to, whether on our own initiate or upon your request ("Update or Cease Requests"), update, delete, and/or cease using and processing your personal data unless the processing or use of such data is necessary for the performance of an official or business duty or has been agreed to by you in writing.
(1) In the case that there is a dispute about whether your personal data is correct and that we continue to use or process such data in accordance with the foregoing rule, we will record the existence of such dispute;
(2) Our determination of whether to accept or reject the Update or Cease Requests shall be given in thirty (30) days, provided that it could be extended for up to another thirty (30) via a notification illustrating reasons of such extension to you.
(3) We shall, whether on our own initiative or upon your request(s), delete, and/or cease using and processing any personal data that is not collected, processed, or used in accordance with the Act. If you so request, our determination of whether to accept or reject such request(s) shall be given within thirty (30) days, provided that it could be extended for up to another thirty (30) days via a notification illustrating the reasons of such extension to you.
Please review the information provided within the COLLECTION OF PERSONAL INFORMATION and the WITHDRAWAL OF CONSENT TO COLLECT PERSONAL INFORMATION sections listed above for details regarding these matters.
The security of your personal information is important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. We store all information you provide to us behind firewalls on our secure servers that are located on Amazon AWS in the United States.
Unfortunately, the transmission of information via the Internet is not completely secure and may pass through entities that we do not control. Although we do our best to protect your personal information, no data security measures can be guaranteed to be completely effective to avoid all risks related to transacting information on the internet.
Our Services may link to other websites or apps such as the Google PlayStore, including content offered by third parties that we do not control and whose privacy and data collection practices may differ from ours. We are not responsible for and have no control over these third-parties and their practices, including the information or content contained within them. Please make sure you understand how these sites or businesses use and collect your information by reading their privacy statements.
We are based in Canada and the information that we process is protected by Canadian privacy laws. The information that we collect may be transferred, stored, or used in other jurisdictions, such as the United States, where some of our service providers may be located. While we protect your information by choosing appropriate service providers and having contractual safeguards in place with those vendors, the privacy laws in such jurisdictions may not be as protective as in, for example, Canada or the EEA & UK, and may be subject to access by foreign governments, with or without your knowledge.
The information collected in the EEA & UK is transferred and stored behind firewalls on our secure servers that are located on Amazon AWS in the United States in accordance with the GDPR adequacy standards. Any other transfers to third countries will be done using mechanisms such as the “model clauses”.
This Privacy Policy is incorporated into and forms part of our Terms of Use, which outlines the terms and conditions you agree to when using the Services, and which can be found at the bottom of most pages of the Mistplay website.
We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable privacy laws. To discuss our compliance with this policy please contact our Data Privacy Officer at:
Data Privacy Officer
Mistplay Inc.
481 Viger St, Suite 300, Montreal
Quebec, Canada, H2Z1G6 or via email at privacy@mistplay.com
Please read the terms of this Privacy Policy (this “Policy” or these “Terms”) carefully. This Policy describes to users (“User,” or “Users,” or “you”) how Mistplay Inc. (“Mistplay,” “we,” “us,” or “our”) collects, uses, discloses, or otherwise processes personal information when you use one of our published mobile games (“Games” or “Services”). The terms “personal data” and “personal information” may be used interchangeably to mean any information that is able to directly or indirectly identify you, which might differ slightly depending on the laws that apply where you are located. Examples of personal data collected and processed can be found below, depending on the Services provided.
This Privacy Policy governs and details the main principles that Mistplay applies to the personal data we collect and process when you use our published mobile Games.
This policy provides you with details about exercising your rights. Be sure to return to this page periodically to review the most current version of the Privacy Policy. We reserve the right to change or otherwise modify the Privacy Policy. If we modify it, we will amend the “Last Updated” date and release an update for the Game on the Apple or Google App Store. Always review the Privacy Policy and Terms of Use whenever installing an update of the Game from the Apple or Google App Store since your continued usage of the Game will imply your continued consent for Mistplay to collect and process your personal data when you use our published mobile Games. You may also review our Privacy Policy at https://www.mistplay.com/mobile-games/privacy-policy.
For any questions or concerns regarding this policy or our data protection and privacy practices generally, please contact Mistplay Data Protection Officer at privacy@mistplay.com indicated in the contact section of this policy.
When you install and use Mistplay Inc. mobile Games, we can collect and process the following personal data:
With respect to Mistplay Games, we will only collect your personal data as described in this Privacy Policy and will not use or otherwise process your information for any other purposes than the legal bases described below:
Additionally, personal data may be used and disclosed to the extent Mistplay may deem reasonably necessary to enforce the terms of any agreement between you and Mistplay, or to protect the rights, property or safety of any person or entity, or if required by law, specifically in response to a demand from government authorities.
We will not sell, rent, share, or disclose to outside parties the information we collect. When you install the Game from the Apple or Google App Store, you are providing Mistplay with consent to the collection of data for the purposes listed above and the right to share the collected information with other parties as follows:
Ad Partners. Our agreements with ad partners allow us to monetize our ad inventory from our Games and provide users with free products and services. Generally, our ad partners will also collect data through their own means, such as through Software Development Kits (“SDK”). Our Ad Partners and their privacy policies can be found below:
Ad Partner
Privacy Policy
Facebook Audience View
https://www.facebook.com/about/privacy
Google Admob
https://policies.google.com/privacy
Mopub
https://www.mopub.com/legal/privacy/
Unity
https://unity3d.com/legal/privacy-policy
Vungle
Analytic & Attribution Companies: These companies provide us with tools that inform us of how users interact with our Services; this allows us to improve these Services to meet your expectations. Generally, analytic & attribution companies collect data via their own SDKs. Such analytic & attribution companies, as well as their privacy policies can be found below:
As requested by Authorities under applicable judicial orders, investigations, or the law.
Mistplay Games may include third-party advertisements within our Games. Clicking, tapping on, or otherwise accessing these third-party ads within our Games will exit the Game and lead you to the third-party’s website, at which point we are not responsible for any personal data or information collected by the third-party advertiser related to their products or services. After exiting our Games and accessing the third-party websites or resources, you acknowledge that you are then governed by the privacy policy of the third party, and you assume all responsibility and risk arising from your use of any third-party websites or resources. Under no circumstances shall Mistplay be liable for any direct, indirect, incidental, special, consequential, punitive, extraordinary, exemplary, or other damages whatsoever, that result from any Third-Party services or your contractual relationship with any Third-Party provider. These limitations shall apply even if Mistplay has been advised of the possibility of such damages.
We will only retain personal data for as long as you use the Games or for as long as it is required to meet the purposes for which it was collected, or as otherwise required by law. See the “Deletion of Collected Information” section below on how to request the deletion of your personal data after you uninstall the GAME.
We may also retain personal data for an additional twelve (12) months after deletion for administrative or accounting purposes. Under some circumstances, we may anonymize or de-identify your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.
We delete your personal information stored in physical form by shredding and personal information stored in electronic files by deleting all records of your personal data in an irrevocable manner. Please note that your continued use of the GAME will mean your consent to collect and process your personal data for the purpose outlined in the “Purpose of Collection” section. To request that your personal information be deleted and no longer processed, please uninstall the GAME, and make your request to “Personal Information Deletion Request” by writing to privacy@mistplay.com.
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By applicable law you have rights related to access and corrected of the personal information that we hold about you.
You may make a request to “Personal Information Privacy Request” by writing to privacy@mistplay.com. Upon receipt of such request, Mistplay will endeavor to provide you this information (in electronic readable format) within a reasonable time. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your request changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
We will provide access to your personal information, subject to exceptions set out in applicable privacy legislation. Examples of such exceptions include:
The Services are designed to comply with specific requirements relating to Children’s privacy, including thew Children’s Online Privacy Protection Act applicable in the United States (“COPPA”). COPPA requires that website operators or online services not knowingly collect personal information form anyone under the age of 13 without prior verifiable parental consent.
Our Games have a 13+ rating on the Apple and Google App Store. The installation of our Games to individuals aged 13 and above is restricted and controlled via your Apple or Google App Store user profile. In compliance with COPPA, we do not knowingly collect or retain information from our Services from children under the age of 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at privacy@mistplay.com.
This Privacy Policy is incorporated into and forms part of our Terms of Use, which outlines the terms and conditions you agree to when playing our Games. You can always review the last updated version of the Terms at https://www.mistplay.com/mobile-games/terms-of-use.
Upon request, Mistplay will provide you with the personal data that you provided to us and, if possible, will communicate this information directly to another data controller of your choice in a portable format when the processing is based on consent or contract.
Promotional Communications
We will only send you promotional communications if we have your consent to do so. You may opt out of receiving promotional messages from us by following the instructions (unsubscribe mechanism) in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.
The California Consumer Privacy Act (CCPA) grants California consumers robust data privacy rights and control over their personal information, including the right to know, the right to delete, and the right to opt-out of the sale of personal information that businesses collect, as well as additional protections for minors. As a consumer, you have the right to request, twice a year and free of charge, certain information about parties to whom we have disclosed or sold your personal information in the prior calendar year and a description of the categories of personal information shared. Additionally, upon request, twice a year and free of charge, we shall provide to you any information relating to your personal information and our processing of your personal information in a concise, transparent, intelligible, and easily accessible form using clear and plain language. To make such a request, please send an email to privacy@mistplay.com and please include the phrase “Personal Information Privacy Request” in the subject line, the Service you are inquiring about, along with your name, address, and email address. You can also ask us to delete your personal data stored on our platform. If we receive a request to delete your data, we will ask you if you want your personal information to be removed entirely or if you want to be kept on a list of individuals who do not want to be contacted in the future (for a specified period or otherwise). We cannot keep a record of individuals whose personal information we have deleted so you may be contacted again by us, should we come into possession of your personal information at a later date. Requests to know and requests to delete will be honored within 45 days; if more time is needed to respond, Mistplay will notify you.
The CCPA enables California users to appoint an authorized agent to act on their behalf to submit disclosure requests and or deletion requests under the CCPA. The authorized agent must register with the California Secretary of State. We will honor a request from an authorized agent provided you provide written authorization to the authorized agent to act on your behalf and we can verify your identity and the agent submits proof of authorization.
The following chart contains the categories of personal information, as enumerated in CCPA Sec. 1798.140(o), of personal information we may collect, use, and disclose, the sources of the personal information and our business and commercial uses of such personal information:
Category
Name/Description
1. Sources
2. Business Use
3. Commercial Use
A
Identifiers – name, email, IP address, online identifier, Internet Protocol address
Collected on installation, customer service inquiries and claim forms
Operational purposes including customer service; fraud & security incidence detection
None
B
Internet or similar network activity -browsing and search history, information on a consumer’s interaction with a website, application, or advertisement
System collected activity logs
To determine performance of media content and analytics purposes
None
C
Geolocation data
Country Identified using IP Address
Recommend Games for Country
None
Mistplay has collected, will collect, and has disclosed the personal information described in the categories above during the last year for business purposes; however, we do not sell your personal information. If you exercise your rights under the CCPA, Mistplay will not discriminate against you.
Contact Information and Challenging Compliance
We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable privacy laws. To discuss our compliance with this policy please contact our Data Privacy Officer at:
Data Privacy Officer
Mistplay inc.
481 Viger St, Suite 300, Montreal
Quebec, Canada H2Z 1G6
Or via email at privacy@mistplay.com addressed to Mistplay inc.